Try Mediation For Employee Grievances

Recently I mediated several disputes between employees and their supervisors. I think more employers should use mediation to resolve employee grievances.

Almost every business has a grievance procedure. However, most of these procedures focus on who is right and who is wrong. While conducting an investigation to find one person at fault may solve the problem of having appropriate personnel procedures should the company get sued, investigations and grievance procedures rarely create an atmosphere that allows employees to work together  harmoniously in the future.

Mediation can go farther than a grievance procedure or an investigation. It can get to the root of what is really bothering the employee and, possibly, come up with a more long-term solution. Sometimes the solution is an apology. Sometimes the solution is the ability to speak a truth to one employee that others have been unwilling to voice. Sometimes the solution is to listen and let someone vent.

Consider mediation if you want not only a resolved grievance, but a harmonious workplace.

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