When choosing a mediator, the most important consideration is the character of the mediator. A mediator must be fair. A mediator must be respectful to all parties. A mediator must respect the confidentiality of the process as well as the information shared during the process. A mediator must have a wise and kind demeanor. A mediator must inspire confidence.
When choosing your next mediator, look beyond academic credentials and years of experience. Evaluate whether your mediator has the character to resolve the case.